Privacy Policy

Effective date: 27 July 2026

This Privacy Policy explains how Rideworks Limited, trading as Rideworks, collects, uses, stores and shares personal information.

In this policy, Rideworks, we, us and our mean Rideworks Limited.

Rideworks Limited operates a motorcycle hire business in Auckland, New Zealand.

Our privacy contact details are:

This Privacy Policy applies to personal information collected through our website, enquiry and booking processes, customer communications, rental administration and associated services.

The information we collect depends on how you interact with Rideworks.

Website and enquiry information

When you visit our website or submit an enquiry, we may collect:

• Your name, email address and telephone number.
• Your preferred rental dates and hire duration.
• Your preferred motorcycle.
• The number of riders included in the enquiry.
• Your licence country, licence type and general riding experience.
• Your intended destination, route or use of the motorcycle.
• Traveller Gear Support requirements, fit preferences and sizing information.
• Questions, feedback and other communications you send to us.
• Technical information such as your IP address, browser, device type, referring page, pages visited and approximate location derived from technical information.
• Cookie and analytics information where those tools are enabled.

Booking and rental information

If your enquiry progresses toward a booking or hire, we may also collect:

• Your date of birth and residential address.
• Your temporary New Zealand address, where applicable.
• Emergency-contact details.
• Motorcycle-licence details and evidence that you are legally entitled to ride the selected motorcycle in New Zealand.
• Copies or images of licence and identity documents.
• Information about your riding history, recent riding experience and eligibility.
• Payment, deposit, transaction and bond or excess-authorisation information.
• Insurance selections, alternative-insurance evidence, claim information and related communications.
• Signed agreements, declarations and acknowledgements.
• Collection and return records, including odometer and fuel readings.
• Photographs or video of the motorcycle, accessories and supplied equipment at collection and return.
• Information about breakdowns, roadside assistance, towing, accidents, damage, theft, non-return, fines, tolls, infringements, complaints and disputes.
• Communications with insurers, brokers, repairers, roadside-assistance providers, enforcement authorities and professional advisers.
• Reviews, testimonials or customer photographs that you choose to provide.

Rideworks does not intend to collect complete payment-card details through its general website form. Card payments and authorisations may be processed by an external payment provider.

A Rideworks motorcycle may have a GPS or security-tracking device fitted. Where tracking applies, this will be disclosed before the hire begins.

Tracking information may be used to:

• Locate a motorcycle that is overdue, missing, stolen or not returned.
• Support theft recovery.
• Assist with a breakdown, emergency or roadside-assistance request.
• Investigate an accident, insurance claim or serious suspected breach of the Motorcycle Rental Agreement.
• Protect the motorcycle, Rideworks, the rider and other people.

Tracking information will not be used for unrelated marketing purposes.

We usually collect personal information directly from you through:

• The Rideworks website and enquiry forms.
• Email, telephone, messaging and other communications.
• Booking, payment, document-upload and electronic-signature processes.
• Licence and identity checks.
• Motorcycle collection, handover and return processes.
• Customer-support, incident and claim communications.

We may also collect information about you from:

• Another rider, booking organiser or person acting with your authority.
• Licence, identity or eligibility-verification providers.
• Payment, fraud-prevention, electronic-signature or security providers.
• Insurers, insurance brokers, claim managers and loss assessors.
• Roadside-assistance, towing, recovery and repair providers.
• Police, courts, transport, tolling, parking and enforcement authorities.
• Publicly available sources where collection is lawful and reasonably necessary.
• Other parties where you have authorised the disclosure or where disclosure is permitted or required by law.

Where we collect information about you from another source and you have not already been informed, we will take reasonable steps to notify you as required by applicable privacy law, unless an exception applies.

If you provide personal information about an additional rider, emergency contact or another person, you confirm that:

• You are authorised to provide that information.
• The information is accurate to the best of your knowledge.
• You have told the person that their information may be provided to Rideworks.
• You have directed them to this Privacy Policy where reasonably practicable.

We may collect and use personal information to:

• Respond to enquiries and check availability.
• Assess rider eligibility, experience, identity, licence status and suitability.
• Provide quotations, provisional approvals and booking information.
• Manage reservations, payments, deposits and bond or excess authorisations.
• Prepare and administer rental agreements.
• Manage motorcycle collection, handover, support and return.
• Supply and manage Traveller Gear Support.
• Administer insurance, claims, accidents, breakdowns, repairs, towing and recovery.
• Protect customers, motorcycles, equipment, Rideworks and other people.
• Maintain customer, rental, safety, accounting, tax, insurance and compliance records.
• Process damage, missing items, cleaning, fuel, fines, tolls, infringements, debts and disputes.
• Prevent and investigate fraud, theft, unauthorised use, misuse and unlawful activity.
• Improve our website, services, operating processes and customer experience.
• Send communications relating to an enquiry, booking, hire, safety matter or ongoing customer relationship.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Comply with legal obligations.
• Establish, exercise or defend legal rights.

We will not use personal information for an unrelated purpose unless you authorise that use or it is otherwise permitted by law.

Providing information through the general website is usually voluntary.

However, certain information is required before Rideworks can assess an enquiry, approve a rider, confirm a booking or release a motorcycle.

If required information:

• Is not provided;
• Is incomplete or inaccurate;
• Cannot be verified; or
• Does not satisfy our licence, insurance, payment, safety or eligibility requirements,

we may be unable to assess the request, confirm the booking or release the motorcycle.

We may share personal information where reasonably necessary with:

• Website-hosting, form, email, communications, cloud-storage, analytics and IT providers.
• Payment processors, banks, electronic-signature, identity-verification, fraud-prevention and booking providers.
• Insurers, insurance brokers, claim managers and loss assessors.
• Roadside-assistance, towing, recovery, repair and servicing providers.
• Police, courts, transport, tolling, parking and enforcement authorities where disclosure is permitted or required.
• Legal advisers, accountants, auditors, debt-collection agencies and other professional advisers.
• Contractors or authorised handover providers who need the information to perform services for Rideworks.
• A genuine prospective purchaser, investor or adviser involved in a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality and privacy protections.
• Other parties where you have authorised the disclosure or where disclosure is permitted or required by law.

We do not sell personal information.

Some of our website, cloud, communications, payment, document-management or other service providers may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, Rideworks will take reasonable steps required by New Zealand privacy law to ensure that the information receives appropriate protection or that another lawful basis for the disclosure applies.

Our website may use cookies and similar technologies to:

• Operate the website.
• Maintain security.
• Remember preferences.
• Understand website traffic and use.
• Identify technical issues.
• Improve website performance and content.

You can usually control cookies through your browser settings. Blocking essential cookies may affect the operation of the website.

If Rideworks introduces targeted advertising or materially different tracking tools, this Privacy Policy and any relevant cookie controls will be updated.

Rideworks may send marketing communications where:

• You have consented;
• We have another lawful basis for contacting you; or
• The communication is otherwise permitted by law.

Marketing messages will identify Rideworks and provide a practical method of unsubscribing.

Unsubscribing from marketing will not prevent us from sending necessary communications about an enquiry, booking, hire, payment, safety matter, claim or legal obligation.

We use reasonable administrative, technical and physical safeguards appropriate to the information we hold.

These may include:

• Access controls and password protection.
• Multi-factor authentication where available.
• Restricted access to customer and rental records.
• Secure third-party service providers.
• Procedures for handling licence, identity, payment and rental information.
• Secure destruction or deletion when information is no longer required.

No internet transmission or storage system is completely secure.

Please do not send complete payment-card details or sensitive identity documents through the general website form or ordinary email unless Rideworks has specifically provided an appropriate method.

If a privacy breach occurs that has caused or may cause serious harm, Rideworks will notify the Privacy Commissioner and affected people where required by law.

We retain personal information only for as long as it is reasonably required for the purposes described in this policy.

The retention period may depend on:

• Whether an enquiry became a booking.
• The duration of the customer relationship.
• Accounting, tax and record-keeping obligations.
• Insurance, claim and limitation periods.
• Accident, damage, infringement or dispute requirements.
• Fraud-prevention and security requirements.
• Legal or regulatory obligations.

Information relating to unsuccessful or abandoned enquiries may be deleted or de-identified when it is no longer reasonably required.

Rental, payment, insurance, claim, infringement and incident records may be retained for longer where required by law or reasonably necessary to protect Rideworks’ or another person’s legal interests.

You may ask whether Rideworks holds personal information about you and request access to that information.

You may also ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.

Requests should be sent to:

Privacy Officer
admin@rideworks.co.nz

We may need to verify your identity before processing a request. Legal grounds for withholding some information may apply in limited circumstances.

Please contact our Privacy Officer first if you have a concern about how Rideworks has handled your personal information.

We will review the concern and respond within a reasonable period.

If you are not satisfied with our response, you may make a complaint to the New Zealand Office of the Privacy Commissioner.

We may update this Privacy Policy when our services, systems or legal obligations change.

The current version and effective date will be published on the Rideworks website. Material changes may also be communicated directly where appropriate.